Client Comments

Just a note to let you know how much I appreciated your presentation at our Wildlife Officer Recruit Academy. Your presentation was excellent.

I learned a great deal about my own personal beliefs and attitudes and, further, how difficult it is for one individual to change, let alone an entire agency. After now attending all RM training, the Change workshop strikes me as providing the most important information for organizations to grasp. It is also the most difficult.

Mark assisted me with the planning and development of two statewide turkey hunter surveys. The surveys involved measuring elements of turkey hunter satisfaction, hunter attitudes and hunter harvest. Mark’s knowledge and experience with opinion surveys and questionnaire design saved me time and effort. In addition to being professionally capable, he was enthusiastic and took time away from his own work to help me out.

You bring a unique combination of personal effectiveness and important information… You do an excellent job.

Responsive Management is a terrific, long overdue marketing analysis tool that will enable natural resource organizations to broaden their focus and to increase their understanding of the diverse clientele groups they serve. A contemporary business approach by these people-oriented agencies will increase their effectiveness and efficiency in addressing the needs of their customers.

I wanted to take a few minutes to let you know how much I enjoyed the Responsive Management training session in Tucson. I have to admit I was a little reluctant when I first saw the workshop agenda. But I think you did a marvelous job of mixing work, social, and free time to make it a most enjoyable time and learning experience for all participants.

The marketing workshops were a success. I have heard many good comments from participants of both sessions. I have been at two meetings since the workshops where the people were thinking and talking about “markets” and were using many of the terms presented at the workshops.

Enclosed are the evaluation summary and the comment sheets for the second session. As in the first session, the vast majority enjoyed the course, believed they will use the information, learned a great deal about marketing and thought you did an excellent job.

I want to thank you personally for your efforts. You did an outstanding job of presenting ideas and concepts which are new to many of us.